Store Policy
The Evo Team Guarantee
All of our wines are stored in a climate-controlled environment and we take great care in checking the condition of the wine we purchase. If you receive a spoiled bottle, please save the full bottle until you have contacted customer service because we will need it returned to our location. We must be notified within 30 days from the time you receive your wine of any spoilage.
As is tradition in the wine trade, all bottles over 10 years old are at the buyer's risk.
We reserve the right to correct price errors by canceling orders
Weather Conditions
Wine can be damaged by temperature extremes. It is your responsibility to advise us what temperatures are in your area. We reserve the right to hold your shipment during extreme weather conditions. During the hottest or coldest parts of the year, it is common for us to delay shipments until the beginning of the week to prevent packages being stored over the weekend in UPS facilities. Please be aware, however, that we cannot be held responsible if you request shipment and the wines travel in a climate outside an acceptable temperature range.
Vintages/Out of Stock
All wines listed are subject to availability. We work as hard as possible to show the current vintage available in our inventory, but it is a daunting task. Most wine boxes do not display their vintage correctly and we do not know a vintage change has occurred until we open the box; therefore, we cannot guarantee vintages for wines less the $12 per bottle. We reserve the right to make appropriate vintage substitutions when necessary. If the wine is greater then $12 per bottle and we do not have the specified vintage then we will send you an email and hold the order until we hear back.
You may request we notify you before making any vintage substitution by writing "Do Not Sub" in the customer comments section on the order page. We will then contact you if necessary for all wines substitutions.
Order Cancellation
Please be sure to look over your order confirmation and notify us of any changes or cancellations immediately. Orders may be packaged and shipped as early as 2 hours after an order has been received. Once an order has been packed for shipping, we cannot guarantee a cancellation without restocking fees applying.
Return Policy
We will accept a return of any wine that is unopened. You will be charged a restocking fee of 15% of the returned merchandise. Shipping charges are not refundable.
Legal Notice
ALL ALCOHOL PRODUCTS ARE SOLD IN ILLINOIS AND TITLE PASSESS TO THE BUYER IN ILLINOIS. We make no representation to the legal rights of anyone to ship or import alcoholic beverages into any state outside of Illinois. The buyer is solely responsible for shipment of wines. By placing this order with your credit card, check, or cash, you authorize us to act on your behalf in processing and shipping this order, including engaging in a common carrier to deliver your order. Under the terms of sale, the common carrier is acting as your agent. WINES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD AND THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD. When your alcoholic beverages are delivered the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. Due to our policy of not shipping alcohol to minors, please be advised that WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION. Thank you for your understanding.
Disclaimer
If any communication from this website is not in conformity with any jurisdiction rules and regulations governing solicitation, advertising, shipping and/or transacting business in such jurisdiction, then such communication and any offers made herein in connection therewith, shall be void to the extent prohibited by law.
